SHIPPING POLICY

SHIPPING POLICY

At BD WEAR, we are committed to providing a reliable and transparent shopping experience. We ship internationally and provide tracking information for every order, so you can follow your shipment from dispatch to delivery.

1. Order Processing

Orders are typically processed and dispatched within 3–4 business days after purchase. Processing times may vary depending on order volume, product availability, and public holidays.

Processing time is separate from shipping time. Delivery times below are counted from the date your order is dispatched, not from the date of purchase.

2. Shipping & Delivery Times

  • Standard Delivery: 10–20 business days from dispatch.
  • Extended Delivery: In exceptional circumstances, delivery may take up to 30 business days from dispatch.

Delivery times are estimates and may vary depending on the destination, local postal services, customs procedures, and seasonal demand. Business days exclude weekends and public holidays. Because some factors are beyond our control, delivery times cannot be guaranteed.

3. International Shipping

BD WEAR ships to the destinations available at checkout. Shipping rates and delivery options are displayed during checkout and may vary depending on the destination country.

4. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking details. You can follow your shipment through our Track Order page or the carrier’s tracking service. Tracking information may take some time to appear after dispatch.

5. Possible Delays

We aim to deliver within the estimated timeframes, but delays may occur due to circumstances beyond our control, such as:

  • Customs inspections and clearance procedures
  • Postal service or carrier delays
  • Public holidays and peak shopping periods
  • Adverse weather or transportation disruptions
  • Incorrect or incomplete shipping information

6. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer. BD WEAR does not control these charges, which vary by country.

7. Shipping Address

Please make sure your shipping information is accurate and complete at checkout. If you notice an error, contact us as soon as possible and we will do our best to help, although changes cannot be guaranteed once an order has been processed or dispatched. BD WEAR cannot guarantee delivery when the shipping information provided is incorrect or incomplete.

8. Lost, Delayed or Undelivered Orders

If your order has not arrived within 30 business days of dispatch, or its tracking status looks unusual, please contact our customer support team with your order number. We will review the tracking information, investigate with the shipping carrier where applicable, and work with you toward a fair resolution. Each case is assessed individually, in accordance with our applicable policies and consumer protection obligations.

For more information on refunds, please see our Return Policy.

9. Contact Us

For any questions about shipping, delivery, or tracking, please reach out through our Contact Us page or at info@bdwearofficial.com, and include your order number so we can assist you faster.

Thank you for choosing BD WEAR.

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